Privacy & Policy

What information do we collect?

We collect information from you when you register on our site or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our website (we continually strive to improve our website offering based on the information and feedback we receive from you)
• To improve customer service (your information help us to more effectively respond to your customer service requests and support needs)
• To process transactions
  Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
• To send periodic emails
  The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc,
• To administer a contest, promotion, survey or other site feature

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information. We don't use vulnerability scanning and/or scanning to PCI standards.

Do we use cookies?

We don't use cookies for tracking purposes.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly. However, you can still place orders.

Do we disclose any information to outside parties?

We don't sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Terms & Conditions

• We cannot be held responsible for any mistake you make in purchasing from Turkish companies and their websites.
• We cannot communicate with any Turkish company on your behalf, as we cannot be responsible for any material liabilities.
• We cannot be responsible for any customs duties due at your destination, as you are the party responsible for clearance if applicable.
• Where the shipment was shipped internationally and our shipping insurance service has not been ordered, the customer will be compensated the sum of $50 or its equivalent in their currency.
• Where the shipment has been disposed of and our shipping insurance has not been ordered, the customer will not receive compensation.
• Our responsibility starts when your items are delivered to us by the seller, as we cannot accept any responsibility in the case that your items are delivered late to us.
• We cannot be held responsible for any mistake you make in providing incorrect addresses in either buying or shipping.
• In a few cases where the delivery address is remote, it will be your responsibility to collect the shipment from the nearest delivery centre.

Storage Policy

• Storage is free for 30 days starting from the receipt of your shipment. Where shipment takes place after the free storage period, a surcharge will be applied. The surcharge per additional day is 3.00 Turkish Lira.
• Any new shipment received at your box during the free storage period will reset your free storage period to 30 days.
• We will notify you 7 days, 3 days and 1 day in advance before the 30 days free storage period expires.
• If storage of your items continues for a period longer than three months during which you do not make any purchase or shipping transactions, then your items will be subject to disposal. Please contact us within the three-month period to avoid disposal of your items.

Terms of Packaging:

When you instruct us to prepare your items for shipping​, our professionals will unpack and repack them tightly and securely for you as a new parcel to minimise the weight due to any excess packaging materials.

To continue please read and agree to the terms of service for repackaging:

• The service includes tight and secure packaging.
• After packaging is complete, your items will be packaged as a single parcel containing all your items.
• You will only initially pay the packaging fee. You will pay shipping costs depending on the weight after the packaging process is complete.
• You can postpone the payment until the shipment is requested, as the packaging fees will be paid with the shipping fees within one transaction.
• You can use packaging service on your items if all of them will be shipped to a single address in a single shipment.
• This process normally takes 1 to 3 business days, but this period may vary according to demand.
• After the packaging service has been ordered and any fees paid, it is not possible for you to cancel the process or to ask for a refund under any circumstances.
• On completion of the packaging process, you will receive a notification to enable you to order shipping.

Terms of Shipping Insurance:

• The contents of the shipment must be licit and in compliance with international shipping regulations.
• The goods invoice must show the true value of the goods shipped.
• Any goods lost will be compensated following confirmation by the shipping carrier of the loss.
• In any case of damage to the shipped goods, photos establishing the damage must be provided.
• Where the shipment was shipped internationally and our shipping insurance service has not been ordered, the customer will be compensated the sum of $50 or its equivalent in their currency.
• Where the shipment has been disposed of and our shipping insurance has not been ordered, the customer will not receive compensation.